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After the customer receives the goods, if they find any quality problems with the customized products, they need to contact our customer manager within 7 working days, providing photos of the problem product, samples, order information and other supporting documents. We will verify within 3 working days:
- If it is due to our production or customization errors, we can provide free re-delivery or refund, and the shipping costs incurred will be borne by us.

We have long-term cooperation agreements with several major logistics and express delivery companies (such as UPS, DHL, etc.). We can flexibly choose the logistics method based on the customer type, order volume, and delivery address. We support FOB, CIF, DDP logistics services, and also offer direct delivery to Amazon FBA warehouses.

Custom orders: Basic OEM orders have a delivery period of 7-10 working days; product adjustment orders have a delivery period of 10-15 working days; mold opening and new product development orders have a delivery period of 25-45 working days (this can be further shortened based on the order volume of the products, subject to negotiation).

The R&D cycle depends on the complexity of the customization: for basic brand licensing (only printing the logo and changing the packaging), there is no R&D cycle; samples can be produced within 7-10 working days; for new product research and development, and appearance mold design (new tool design), the R&D cycle is 15-30 working days.

There are reasonable minimum order quantity requirements. These are adjusted based on product category and customization complexity. Moreover, flexible policies are provided for different target customers. For more detailed information, please consult the sales manager.

We fully support OEM/ODM customization for pet grooming products, including grooming tools (combs, scissors, nail clippers), cleaning wipes, etc. We can provide a one-stop customization service covering product research and development, appearance design (shape, packaging), logo branding, label customization, and functional upgrades, to meet the differentiated needs of brand owners, wholesalers, and e-commerce customers.